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Refund policy
GoalKit Pro Refund & Return Policy
At GoalKit Pro, your satisfaction is our priority. We stand behind the quality of our football kits and fanwear. If you are not delighted with your purchase, you may request a return for a refund or exchange within 90 days of receiving your order, provided the following conditions are met.
Conditions for Returns:
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Items must be unworn, unwashed, and in original sale condition.
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All original tags, labels, and packaging must be securely attached and returned with the item.
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Customized jerseys (featuring any names, numbers, logos, or patches) are considered final sale and are not eligible for return or exchange, except in cases of a manufacturing defect or an error made by GoalKit Pro.
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For standard items, if return conditions are not fully satisfied, we reserve the right to offer only a partial refund or to decline the return.
How to Initiate a Return:
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Contact Us First: Email our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number.
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Pack Securely: Place the item(s) with all original materials and a copy of your order confirmation (or a note with your order number and preference for refund/exchange) in a secure package.
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Ship Your Return: Mail the package to the return address we provide. Please note: Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g., wrong item shipped).
Refund Processing:
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Upon receipt and inspection of your return, we will notify you via email regarding the status of your refund.
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Once approved, your refund will be processed to your original method of payment within 5-10 business days.
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Please be advised that original shipping fees are non-refundable.
Exchange Processing:
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Exchanges are subject to product availability. If your desired size or style is out of stock, we will process a refund instead.
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Customers are responsible for shipping costs associated with exchanges, unless the exchange is necessary due to an error on our part.
For any questions about this policy, please contact us at: [email protected]
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